Headquarters
United States
Business size
Entrepreneur
Industry
Travel
Goal
Settle flight complaints fast.
FlightHound
Builder.ai worked with this entrepreneur to make claiming for reimbursement and refund complaints fast and easy.
Challenge
In the US, domestic airline passenger complaints have quadrupled in the last four years. 61,000 were filed in 2023 alone. Getting your money back is challenging since there are different processes for each airline and complaint type. It’s no surprise that one in four people with complaints spent over 10 hours trying to resolve them by themselves.
Solution
FlightHound makes it easy for passengers to get the money they’re entitled to without having to spend their time re-entering information, waiting on hold or chasing their complaints. On top of that, with FlightHound, users also only have to pay a fee when a settlement is secured.
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Builder.ai outmatched every other option I explored to bring my app idea to life. They offered a guaranteed price, flexibility with the app designs, a dedicated project manager, complete visibility at every step of the app development journey and I got the code.
David Handy
Founder of FlightHound
A Completely New Way of Interacting with the World
FlightHound makes it fast and easy for flyers to claim the money they’re entitled to from delayed flights, missing baggage, and any of the common issues faced during their trips. Through the app, users are guided through the process of submitting their claim along with all the necessary information FlightHound needs to resolve it on their behalf. They can then track the status of their claims in the app as well as through email and push notifications. At the same time, an admin area allows FlightHound to manage and update all the claims on the platform from one place.
Finding the right tech partner
FlightHound Founder David Handy needed the right tech partner to bring his vision to life, “When you are building a team to accomplish great things, you need partners who think, not just do.”
He chose Builder.ai because, “Builder.ai didn't just provide the technology, they acted as our partner. They’re our trusted advisor and took the time to understand my point of view as a founder. Their entire team understood what I wanted to do with FlightHound.”
Outmatching every alternative
Builder.ai stood out for David over all the alternatives, “Builder.ai outmatched every other option I explored to bring my app idea to life. They offered a guaranteed price, flexibility with the app designs, a dedicated project manager, complete visibility at every step of the app development journey and I got the code.”
He also liked the Builder Studio platform, “The Builder.ai platform is an excellent way to move from idea to prototype fast. It also allows you to focus on the other aspects of launching an app. Their deep resources and incredible experience make sure you get the solution you need, not just the app you want.”
Improving the travel experience
David felt that the support he received was tailored to him and his business, “I absolutely would recommend Builder.ai. The service was great front to back and it was tailored to what I needed.”
He’s excited to work with Builder.ai to bring FlightHound to market fast, “We’re gearing up to launch and already have a roadmap of features for the future that will help us further improve the travel experience for every passenger.”
Some of the features used
Task List
Provides a simple and organized way to keep track of tasks and to-dos. Users can easily create, edit and prioritize tasks. Users can easily stay on top of their duties and increase productivity.
Custom Form
Display a form to the product's users and get their responses. Decide what information you require and create fields within the form, such as text boxes and drop-down menus, to gather the data. Great for collecting specific information
Form Approval Workflow
Approve, deny and comment on forms. This feature is often used to speed up routing, workflows and processes.
Project/Task Tracking
Create lists of tasks individually or within projects, then view progress. Mark items as complete once done or alter statuses. Helpful when users need to keep track of many items.
Customisable User Profiles
Users can create customisable profiles with the option to add extra fields to share more information about themselves. Great for letting users share information they believe to be most relevant.
Push Notifications
Send notifications users can see and read when they are not inside the product. Helpful when you need to send important or new information and is great for increasing engagement.
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